Frequently Asked Questions

a list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.

General Questions

Q: Where is your showroom located?

A: Our car showroom/gallery is located at 19 Jalan Jenaris 2A, Taman Perindustrian Sri Jenaris, 43000 Kajang, Selangor. For forwarding services, please drop in at our forwarding office at 21-A 1st. Floor, Jalan 3/23B Danau Kota, 53300 Setapak, Kuala Lumpur.

Be guided by the location map on the Contact page.

Q: What is your operating hour

A: Our business is open from 9.00 am to 6.00 pm every day except Sunday and Public Holiday.

Q: How can I make an appointment?

A: Our car gallery is open every day, Monday to Saturday, 9:00 AM – 5:00 PM. Our salespersons are glad to help you. Alternatively, you may call +603-8733 0178 for an appointment. You may also email us at info@pacifictanasa.com

As for the Forwarding service, please visit our office at the given address at Danau Kota or call +603-4031 4146 or send an email to pactanasa@gmail.com

Q: What is the recommended tyre pressure for my car?

A: Refer to the owner’s manual and a sticker inside the driver’s side door; both list the recommended tyre pressure for your vehicle. When the tyres are cold, this usually ranges from 30 to 35 PSI for most ordinary cars, though it might vary depending on the size and weight of the vehicle. To guarantee safety and best performance, always review the recommendations for your particular vehicle.

Q: How often should I change my car’s oil?

A: Depending on which comes first, your owner’s handbook should advise changing your car’s oil every 6 to 12 months or every 12,000 to 16,000 km (7,500 to 10,000 miles). A more frequent schedule, such as every 8,000 km (5,000 miles) or a year, is a typical and safe practice for older vehicles with less-than-ideal driving conditions or to maximize longevity. Because intervals vary depending on the vehicle and kind of oil, always heed the manufacturer’s advice. Depending on which comes first, your owner’s handbook should advise changing your car’s oil every 6 to 12 months or every 12,000 to 16,000 km (7,500 to 10,000 miles).

A more frequent schedule, such as every 8,000 km (5,000 miles) or a year, is a typical and safe practice for older vehicles with less-than-ideal driving conditions or to maximize longevity. Because intervals vary depending on the vehicle and kind of oil, always heed the manufacturer’s advice.

Q: Can I schedule a test drive?

A: Yes, you can schedule a test drive by contacting us at +603-8733 0178 or emailing info@pacifictanasa.com.

Q: Where are your vehicles imported from?

A: Our vehicles are mostly imported from Japan and the United Kingdom. The automobiles are of the highest quality available and come with the appropriate documents.

Q: Are your vehicles inspected and serviced before handover?

A: Yes, all vehicles at our showroom have been serviced beforehand and inspected by PUSPAKOM to make sure that our vehicles are in good condition.

Finding a Car

Q: Does seeing my favourite cars at the showroom require an appointment?

A: Our showrooms are open every day from 10 a.m. to 6 p.m. To avoid disappointment, we recommend that visitors make an appointment before visiting us; nevertheless, walk-in guests are always welcome.

To schedule an appointment, please WhatsApp us your choice of automobile, date, and time, and we will make the necessary arrangements.

Alternatively, you can visit and browse our website, https://pacifictanasa.com, which is available 24/7.

Q: Can I see a car I like online in person before making a decision?

A: Yes. Every customer is entitled to make an informed decision before purchasing a vehicle. Unless otherwise stated, each car you see online has a specific location and may be seen in person before purchasing.

Q: What is an auction report?

A: All used cars in Japan undergo an extensive inspection before a car auction begins. Auction report is the overall assessment of a car produced by a licensed inspector hired by auction houses.

For an inspector to grade a car, all cars will undergo a full mechanical inspection, including the odometer, interior, and exterior parts of the vehicle, and graded based on a set of standards. Aside from the grade, the auction report also displays the inspector’s explanation for the grades awarded to the car, along with a grade for its overall condition.

At Vroom, we display our cars’ auction report online free of charge and we also offer three assurances that every car you see online:

are unedited auction report;
has not been in a major accident; and
has not been through a flood.

But we do not guarantee error-free auction reports as minor mistakes (e.g. missed out a stone chip on the front bumper) may still occur during an inspection.

Q: What if the car I am looking for does not have an auction report?

A: Some cars listed online have not been auctioned and thus have not been assessed.

We still provide two assurances for every car you see online (without an auction report):

has not been in a major accident; and
has not been in a flood.

To get to know your car better, we recommend sending it to an impartial third-party workshop for an inspection. The inspection charge will be paid by the consumer.

Q: Do you ever sell cars “as is”?

A: Most of the automobiles we source are never offered to you “as-is,” but to ensure the authenticity of the car according to the auction record, we will touch-up/repair any imperfections before delivery.

Q: What if I want to trade in my current car?

A: Yes. Please contact us via WhatsApp for more information. In certain cases, you may be required to bring your car to our showroom and we will perform an appraisal.

Buying a Car

Q: Can I book a car?

A: No. We do not accept bookings and are strictly based on a first-come, first-served basis with completion of the loan. application and complete down payment done within 48 hours.

Q: What documentation do I need to buy a car?

A: If you are making a purchase under a company name, we will need a copy of your I/C and driver’s license or SSM business registration.

Q: Can I use a credit card for a down payment?

A: We do accept credit card payments up to RM10,000.00.

Q: What if I decided to switch to a different car?.

A: Subject to availability, you may switch to another car for any reason.

Q: Why was my car sold despite having an approved loan with a partial down payment fulfilled?

A: To prevent disappointment, we advise our clients to make the entire down payment within 48 hours of being granted a loan.

Q: Are prices negotiable?

A: We aim to offer everyone a stress-free buying experience. Quotations provided (subjected to accurate and correct inputs) are all-inclusive prices. Our experts review and update car prices daily to offer you the most competitive pricing on the market.

Every car you see online is inclusive of tax, with no hidden fees/charges on top of the quotation.

Q: How much is the handling fee?

A: Regardless of the type of automobile you buy from us, we typically charge a flat handling fee of RM2,100. This cost covers the runner’s fee as well as payments to the Warranty Agency, Puspakom, and JPJ.

Q: What is covered in the warranty?

A: We provide a five-year and, in certain situations, an eight-year closed panel warranty. The engine, gearbox, steering rack, and engine control unit (ECU) are the primary components covered by the warranty.